FAQ

What types of products do you offer?

We specialize in adventure-ready gear and apparel for explorers of all kinds. Our collection includes Accessories, Bags, Beanies, Belts, Blankets & Towels, Bobble Hats, Books, Bottles & Flasks, Camping gear, Camping Accessories, Camping Cookware, Caps, Dresses, Fleeces, Footwear, Gloves, Hats, and more. Every item is curated to enhance your journey, whether you’re scaling mountains or navigating urban landscapes.

Are your products suitable for extreme outdoor conditions?

Absolutely! Our products are selected with durability and functionality in mind. From camping cookware to fleeces and footwear, we prioritize quality gear that can withstand the elements and support your adventurous lifestyle.

Where do you ship?

We ship globally to explorers worldwide, excluding some remote areas and parts of Asia. Based in Austin, Texas, we partner with leading carriers to ensure your gear reaches you no matter where your adventures take you.

What shipping options do you offer?

We offer two convenient shipping methods:
– Standard Shipping: Carrier: DHL or FedEx | Cost: $12.95 | Delivery Time: 10-15 business days after dispatch.
– Free Shipping: Carrier: EMS | Cost: Free on orders over $50 | Delivery Time: 15-25 business days after dispatch.
All orders are processed within 1-2 business days before shipment.

How can I track my order?

Once your order is dispatched, you’ll receive a confirmation email with tracking information. You can use this to follow your gear’s journey right to your doorstep.

What is your return policy?

We stand by the quality of our products. If anything doesn’t meet your expectations, you can return it within 15 days of receipt. Our return process is straightforward and hassle-free, reflecting our commitment to your satisfaction.

How do I initiate a return?

Please contact our customer service team at [email protected] with your order details. We’ll guide you through the process and ensure a smooth return experience.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your peace of mind.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster checkout experience on future purchases.

How can I contact customer service?

We’re here to help! Reach out to us via email at [email protected]. Our team is dedicated to providing prompt and helpful support for all your inquiries.

Where is Brokedown Palace Shop located?

Our headquarters is located at 1076 Ashton Lane, Austin, US 78741. We’re proud to be part of the vibrant Austin community while serving adventurers around the globe.