Privacy Policy

Last Updated: January 2024

At Brokedown Palace Shop, your trust is our most valued asset. We are committed to protecting your privacy and ensuring that your personal information is handled with the same care and reliability that we put into every product we sell—from durable fleeces and essential camping gear to reliable footwear and accessories. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit dollshoponline.com.

By using our website, you agree to the practices described in this policy. We encourage you to read it carefully to understand our approach to your privacy.

1. Information We Collect

We collect information that helps us provide a seamless and secure experience for our global community of explorers. This includes:

• Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address, and payment information (e.g., credit/debit card details processed via encrypted gateways).
• Transaction Data: Information related to your orders, including products purchased, payment method, and transaction history.
• Technical Data: We automatically collect information such as your IP address, browser type, device information, and pages visited through cookies and similar technologies.
• Communication Data: If you contact our customer service team (e.g., via email at [email protected]), we may keep records of those communications.

2. How We Use Your Information

Your data allows us to deliver the hassle-free, secure service you expect. We use it for:

• Order Processing: To fulfill your purchases, manage payments, and arrange shipping.
• Customer Support: To respond to your inquiries and provide assistance.
• Improvement of Services: To analyze website usage and enhance our product offerings, website functionality, and user experience.
• Marketing: With your consent, we may send you updates about new products, promotions, or adventures. You can opt out at any time.
• Security: To protect against fraud and ensure the safety of our website and users.

3. Sharing and Disclosure of Information

We value your privacy and do not sell your personal information. We may share data only in the following circumstances:

• Service Providers: Trusted third parties (e.g., payment processors like PayPal, shipping carriers) assist us in operating the website and fulfilling orders. These partners are bound by confidentiality agreements.
• Legal Compliance: If required by law or to protect our rights, we may disclose information to comply with legal obligations or respond to lawful requests.
• Business Transfers: In the event of a merger or sale, customer information may be transferred as a business asset, subject to the same privacy commitments.

4. Data Storage and Security

We implement industry-standard measures to protect your data:

• Encryption: All transactions are secured using SSL encryption, and payment details are processed via PCI-compliant gateways.
• Storage: Data is stored on secure servers, and we retain information only as long as necessary for the purposes outlined here.
• Access Controls: Strict internal policies limit access to your personal information to authorized personnel only.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We continuously work to uphold the highest standards of security.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications.
• Object to the processing of your data in certain circumstances.
• Request a copy of the information we hold about you.

To exercise these rights, contact us at [email protected]. We will respond promptly in line with applicable laws.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

• Functional Cookies: These enable core site functionalities, such as remembering your cart items or login details.
• Analytical Cookies: We use tools like Google Analytics to understand how visitors use our site, helping us improve our services.
• Advertising Cookies: These may be used to show you relevant ads based on your interests (you can manage preferences via your browser settings).

You can control cookies through your browser settings. Note that disabling cookies may affect some website features.

7. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the updated date.

8. Contact Us

If you have questions about this Privacy Policy or your data, reach out to us:

Thank you for trusting Brokedown Palace Shop. We’re here to ensure your adventure planning is as secure and straightforward as the gear we provide.