Term and Conditions

Welcome to Brokedown Palace Shop! These Terms and Conditions govern your use of our website located at dollshoponline.com and your purchases of our outdoor gear and accessories. By accessing our site and making a purchase, you agree to be bound by these terms.

At Brokedown Palace Shop, we’re committed to providing quality outdoor equipment for your adventures. We value transparency and want to ensure you understand your rights and responsibilities when using our services.

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes
• Be responsible for any customs fees, import taxes, or duties that may apply to your order based on your location
• Ensure that products requiring protective measures (like footwear tried on with sole covers) maintain their return eligibility if applicable

Brokedown Palace Shop specializes in outdoor gear and accessories including:

• Clothing: Fleeces, Dresses, Beanies, Bobble Hats, Caps, Gloves
• Accessories: Bags, Belts, Blankets & Towels
• Equipment: Camping Gear, Camping Cookware, Camping Accessories
• Essentials: Bottles & Flasks, Books, Footwear

We strive to provide accurate product descriptions and images. However, slight variations in color or appearance may occur due to photographic lighting or device display settings.

Order Process

When you place an order:

• You will receive an order confirmation email acknowledging we’ve received your order
• Your order represents an offer to purchase which we accept when we ship the items
• We reserve the right to cancel any order before shipment at our discretion

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card information on our servers.

Pricing

All prices are shown in US Dollars. We reserve the right to adjust prices at any time, but changes will not affect orders already placed.

We ship worldwide except to select Asian countries and remote regions. Please note:

• Orders are processed within 1-2 business days after payment confirmation
• Shipping times are estimates and may vary based on destination
• We are not responsible for delays caused by customs processing, weather, or other unforeseen circumstances

Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx, 10-15 business days after shipment
• Free Shipping: Available on orders over $50 via EMS, 15-25 business days after shipment

We stand behind the quality of our outdoor products. If you’re not completely satisfied:

• Returns and exchanges are accepted within 15 days of receiving your order
• All returned items must be unused, unworn, and in original packaging with tags attached
• Customers are responsible for return shipping costs unless the return is due to our error

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or exchanged:

• Beanies & Bobble Hats (due to close head contact)
• Gloves
• Footwear (if tried on outside or without protective sole covers)
• Bottles & Flasks (if opened or used)
• Books (if opened or with damaged spine)

For complete details on our return process, please see our Returns & Exchanges Policy.

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Brokedown Palace Shop or our content suppliers and protected by international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

Brokedown Palace Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products or services
• Unauthorized access to or alteration of your transmissions or data
• Any matter relating to our website and products beyond our reasonable control

Our total liability for any claim related to your use of the website or products shall not exceed the amount you paid for the product(s) in question.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

These Terms and Conditions are governed by the laws of the State of Texas, United States. Any disputes shall be resolved in the courts located in Austin, Texas.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified terms.

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: 1076 Ashton Lane, Austin, TX 78741 USA

Thank you for choosing Brokedown Palace Shop for your outdoor adventures. We appreciate your trust in our products and are committed to providing you with quality gear and excellent service.

Happy adventuring!
The Brokedown Palace Shop Team